patient communication
Latest Stories
Communication and connection post COVID-19
What difference would having a steady stream of ‘pre-qualified’ private patients make to you post-COVID-19, asks Barry Oulton. 2020 was…
Dentistry
Seeing the image your patient sees
Patients may be seeing a completely different image to what you’re seeing, Chloe Davies and Ian Hutchinson say. When you…
Patient management
Communication: the patient and the orthodontic therapist
Sally Dye looks at the best ways of evaluating and communicating with your patients as an orthodontic therapist. Many valued…
Orthodontics
Dealing with aggressive and challenging behaviour
David Lauder provides effective ways of responding to challenging patients Most patients get on well with their dentist and the…
Dentistry
Managing patient expectations
As patients asking dental professionals for specific treatment protocols rises, Derek Hamilton explores how to balance patient expectations with best…
Dentistry
The art of small talk
Lucy Nichols shares her top tips for starting conversations and building relationships with patients For many dentists, especially those who…
Dentistry
Communication in the modern dental practice
Cheryl Hayes explains how technology can be used to help improve communication with patients Effective communication is valuable in any…
Dentistry
Mastering the art of attracting new patients
What technique is most effective? Nigel Jones says it’s worth the effort to analyse the problem you are trying to…
Orthodontics
Six primary mistakes
Mary Fisher-Day says avoiding these six everyday mistakes will create positivity and increase success 1) Failure to say ‘thank you’…
Private Practice
Seeing both sides
Linda Miles considers the differing views from within the dental practice of lost chairtime Staff viewpoint The dental team members…
Private Practice
Are you in control?
Andrew Hepburn, Primespeak business manager for Software of Excellence, discusses how understanding patient behaviour can give dentists an ethical perspective…
Private Features
Communicating to grow
Simon Reynolds of Patient Plan Direct suggests key communicational tactics to nurture growth of a healthy base of private payment…
Private Features
Turning onlookers into players
Lina Craven looks at how to change ‘prospective’ patients into ‘real’ patients How confident are you that your practice is…
Ortho Features
Giving patients added value
Tracy Stuart of NBS Training describes how to offer added value to improve the perception of your practice in the…
Private Features
Eight steps to turn phone calls into patients
Although taking phone calls in your practice may seem like a no-brainer, Patient Pursuit’s Keaton Marks explains how the way…
Private Features
Attracting prospective patients
‘Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust’ Zig Ziglar What I…
Orthodontics